Returns, Refunds and Exchanges

MDK Online Ltd guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 28 days of receipt of your order and we will swiftly exchange or refund the item for you. You can return items to MDK by post ONLY. We ask that you return the product in the same condition in which it was sent to you, unworn and with all the original tags attached. The cost of returning the item is yours. Please note that exchanges sent out are subject to a delivery charge of £5. We cannot accept responsibility for parcels lost in transit. If you do require a refund we will process it on the day we receive the returned item in our warehouse. Please be patient in this case as it may take up to a week for the money to appear on your bank statement depending on your bank/card issuer. A prompt refund will be issued if the item satisfies the aforementioned criteria. The bank account used for the original purchase will be accordingly credited with the original price of the product. If there are any problems with your refund, our customer services department will contact you. This Returns Policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive.